Diinsy Servicedesk Overview

Diinsy Service desk is customer service delivery management application with integrated Asset and Project Management capabilities. With ITSM functionality and easy-to-use capability, Diinsy Service desk helps service/support teams deliver world-class service to end users with reduced costs and complexity.

1. TICKET MANAGEMENT

Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.

2. SERVICE CONTRACTS

Map all your service contracts at one place, and track for delivery or SLA violations

3. PROJECT MANAGEMENT

Create project, allocate resources and track progress for each of your IT or non IT projects.

4. SERVICE LEVEL AGREEMENTS

Define SLA our your vendors and service providers to manager delivery and service violations

5. REPORTING

Allows you to generate custom reports with dynamic reporting tool built-in.

6. ASSET MANAGEMENT

Track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

 

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