Diinsy Helpdesk Overview

Diinsy Helpdesk is customer service delivery management application with integrated Asset and Project Management capabilities. With ITSM functionality and easy-to-use capability, Diinsy Helpdesk helps service/support teams deliver world-class service to end users with reduced costs and complexity.

1. TICKET MANAGEMENT

Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.

2. SERVICE CONTRACTS

Map all your service contracts at one place, and track for delivery or SLA violations

3. SATISFACTION MATRIX

Know the satisfaction level of End user, where it allows tickets to be rated when it is closed.

4. REPORTING

Allows you to generate custom reports with dynamic reporting tool built-in.

5. ASSET MANAGEMENT

Track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.


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